Customer Success Manager

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Automata is building a world class Company and disrupting the Automation industry with Eva, the first low-cost high-functioning Industrial Automation Robot. We are looking for a highly experienced Customer Success professional to join us on our journey and help enhance our customer relationships. 

We’re building a game-changing product, and what we’re doing here is going to redefine what it is to ‘work’. When you represent us, you’re representing and conveying that message.

What will you be doing?:

  • Helping our customers to experience the utmost satisfaction from our Industrial Automation robot, Eva 
  • Building an ecosystem of passionate Eva users
  • Driving utilisation of the robot, contributing to repeat business 
  • Work with customers to successfully implement their projects - often working with 3d party suppliers and hardware
  • Working with Marketing on after sales material for expansion i.e best practice videos, FAQ material, webinars

Here’s what we’d like to see in you:

  • You’ve successfully developed a customer success strategy for a previous hardware company
  • Experience working on client sites to deploy solutions
  • Ability to translate complex technical concepts into an easy to understand format (particularly important for robotics)
  • You learn new concepts quickly
  • You are motivated by solving problems, achieving great customer outcomes
  • Engineering degree in relevant subject (mechEng, elecEng, CS etc.)
  • Any combination of the following skills would be preferable 
    • Competent use of a programming language (e.g. python) 
    • Working knowledge of low voltage systems (e.g. Arduino) 
    • Experience integrating different hardware products 
    • Communications protocols (e.g. REST, RS232, RS485) 
    • Working knowledge of CAD and additive manufacturing processes
  • Experience with Robotics is highly desirable

Unfortunately we aren't able to offer sponsorship for this role. 

Recruiters - please do not contact members of the team directly. 

Usually responds within a week

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15 Windsor St
N1 London Directions +44 (0)20 3603 4590 View page

Work on your terms

Our team benefits have been designed to reflect and support the transparency and autonomy that is core to Automata's culture. 

As we continue to grow and learn we expect our benefits to do the same. We welcome all suggestions from the team on how we can best provide a meaningful package that has a positive impact on their lives. 

  • Learning & Development 🎓

    We each get £1000 per year to spend on our personal growth, learning and development.

  • Unlimited holiday 🏖️

    Taking holiday should be a joy, not a source of anxiety.

  • Flexible working 🤹

    We know that a ‘one size fits all’ working week is unrealistic for a growing team. As much as we can we want to help you balance your work and home life.

  • Employee referrals 💰

    There's plenty of HR data around the benefits of hiring referrals, but the important thing for you to know is that if we hire someone you refer you get to work with a valued colleague or friend and you receive a £1000 referral fee.

Founding Values

From the beginning of the company, Automata's founders upheld a few key principles. Today they remain essential to the company's culture:

  • Be guided by how things should be, not what they need to be: we think from first principles
  • Have as wide an impact on as many people as possible: we solve large scale problems
  • Create things that are almost too good to be true: we push the belief envelope
  • Means are just as important as the end: we love a good intellectual challenge
  • Our work should speak louder than us: we speak less, do more

Already working at Automata?

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