Field Service Engineer (Automation)
We usually respond within a week
Level: 3
Salary band: 45,000-50,000
Bonus: 5% (performance-based, discretionary)
Working between our London offices and our customer sites, across the UK.
At Automata, we're on a mission to transform how scientists work by making automation accessible to every lab in the world. We believe that by giving labs the power to automate, we can unlock discoveries that will shape the future of life sciences—from diagnostics and drug discovery to synthetic biology.
But we’re more than just a company disrupting the industry—we're a team of innovators, problem-solvers, and creators passionate about empowering scientists. Our LINQ platform combines hardware and software to streamline workflows, making lab automation fast, flexible, and affordable. This means our customers can focus on groundbreaking research, while we take care of the rest.
Why Work at Automata?
- Impact: Your work will directly contribute to advancements in science and medicine, supporting labs around the globe as they push boundaries in research and innovation.
- Innovation: You’ll be part of a team solving complex problems (seriously, no one else has figured out how to do this yet), using cutting-edge technology (we have robots).
- Growth: We invest in our people. Whether through hands-on experience, professional development, or collaborative projects, you’ll grow both professionally and personally.
- Community: Join a diverse, passionate team that values collaboration (golf on a Thursday, Soccer once a month, movie nights whenever we fancy it).
We're looking for a Field Service Engineer who is customer-focused, adaptable, and a skilled problem solver in automated installations. In this role, you'll collaborate with multiple teams, communicate effectively, and travel across the UK and Europe to support our clients.
Why This Role Matters:
This position is crucial to ensuring our clients' systems operate smoothly, minimising downtime, optimising performance, and supporting complex automation processes. As a Field Service Engineer, you'll play a key part in helping businesses achieve greater operational efficiency through our cutting-edge technology.
Your Responsibilities Will Include:
- Supporting automated platforms at customer sites and within Automata's head office and build facility.
- Monitoring and managing the Service Desk, including responding to and triaging customer tickets.
- Providing training to customers and external engineers.
- Assisting the Deployment team with installation duties.
What We’re Looking For:
- Proven experience in a similar role.
- Hands-on experience with control panels and electrical circuits.
- Proficiency in Python programming.
- Strong customer-facing and communication skills.
- Attention to detail in all aspects of your work.
Nice-to-Haves:
- Experience with service desk tools (e.g., Jira).
- Background in a laboratory environment.
We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is strictly prohibited.
- Team
- Customer Success
- Locations
- London, London, The Yard
About Automata
Born from a world-leading research lab, Automata is transforming the way labs work with open, integrated automation.
Our mission is to unlock the potential of labs and the potential of the people who work in them.
We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is strictly prohibited.
Field Service Engineer (Automation)
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